Refund policy
Return & Refund Policy
Rivaaj Mahal – Pakistan
At Rivaaj Mahal, customer satisfaction is important to us. Please review our Return & Refund Policy before placing an order.
📌 Return Eligibility
You may request a return if:
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You received a damaged or defective item
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You received the wrong product
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The product is unused and in its original condition
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The return request is made within 30 days of delivery
❌ Non-Returnable Items
We do not accept returns for:
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Used or worn products
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Items damaged after delivery due to customer misuse
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Products without original packaging
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Clearance or final sale items
💸 Refund Policy
Refunds are available only for approved returns.
Eligible refund cases include:
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Damaged products received
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Incorrect items delivered
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Products that qualify under our return conditions
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
⏳ Refund Processing
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Approved refunds are processed within 5–10 business days.
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Refunds will be issued through the original payment method or bank transfer, where applicable.
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Shipping charges are non-refundable unless the error was on our side.
🔄 Exchange Policy
We offer exchanges for:
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Defective items
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Damaged items
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Incorrect products received
Replacement items are subject to stock availability.
🚚 Return Shipping
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Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
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We recommend using a trackable courier service.
📩 How to Request a Return
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Contact our support team within 7 days of receiving your order.
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Provide your order number and clear photos of the product.
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Wait for return approval and instructions.
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Ship the item back as instructed.
📞 Contact Us
For return or refund assistance, please contact us through our Contact Information page.
🔒 Policy Updates
Rivaaj Mahal reserves the right to update or modify this policy at any time without prior notice.